Complaints

Tell us!

Are you unsatisfied with a product or with the services of AstroVac? Then please let us know! This gives us the opportunity to offer you a solution if possible and may help us to improve our level of service in the future. You can complain by phone, email or letter. You can find the contact details here. Your complaint will immediately be dealt with. You will not receive an confirmation of receipt.

Important

If you send your complaint by e-mail or by letter:

- state your full name and address, including your international phone number
- Give a clear and complete description of the complaint.
- enclose a copy of the invoice

Independent Disputes Committee

Did you submit your complaint in writing (by e-mail or letter) and do you feel that it was not handled correctly? Then you can appeal to the disputes committee of Stichting Webshop Keurmerk. First read the general terms