What to do in case of transport damage

Visible transport damage:: 

Is your order visibly damaged? If so, refuse the shipment and have the carrier confirm the damage on the bill of lading. It is also possible that the packaging is visibly damaged but you cannot immediately check whether the product in the packaging is also damaged. You can accept the delivery but always state on the freight document that you do so 'under reserve of damage'. Is the product damaged? Report the damage to AstroVac customer service within 24 hours after delivery, preferably with a digital photo of the damage.

Invisible transport damage:: 

If the transport damage is discovered only after opening the box, the product has normally been signed for as received and all claims for liability are rejected. In this case, the recipient must be able to make a plausible case that the carrier is to blame for the damage. Report the damage to AstroVac's customer service within 24 hours of delivery, preferably with a digital photo of the damage.

Customer Service:

Contact details for customer service can be found here