what to do if I want to return an item

After receiving your order you have 14 days to return or exchange your order - preferably in the original and undamaged packaging - without giving any reason.

1. Ask for an RZG number

If you want to return an item you are requested to first obtain an RZG number from the AstroVac customer service. You can do this by phone or by email. The RZG number will be sent to you by email.

2. Write down the RZG number

Write the RZG number on the (copy) invoice and send it along with your return shipment.

3. Send the materials to

AstroVac central vacuum systems
Warehouse (returns department)
Zinkstraat 7
4823 AD Breda - The Netherlands

Used, defective, damaged, incomplete and special ordered materials will not be taken back. The shipping costs of the return are in most cases for your account.