FAQ

This depends on the number of dust contacts and the required pipe length, among other things. Fill in our contact form and we will provide you with a suitable quotation.

If you want to purchase a complete AstroVac system, you can do so in several ways. For example, you can first order the structural materials (e.g. the piping system and flush-mounted boxes), and later order the finishing materials (e.g. the dust contacts, vacuum unit, hose, etc.). This allows you to spread the costs which, especially in new-build homes, can be very nice!

The prices in the webshop are displayed both including and excluding VAT. You can use the slider in the web shop to indicate how you want the prices to be displayed. Are you a private person? Then choose including VAT. Are you shopping for your company? Then choose exclusive VAT.

You can compare multiple products in the same category. You do this as follows:

• tick each product you want to add to the comparison
• click on product comparison on the left of the screen
• click on compare

You can compare up to 8 products. Does the result no longer fit on the screen? Then use the scroll bar to scroll.

If you want to compare different systems, it is important to get clarity on what is on offer. Sometimes the differences are bigger than they seem. The following questions should at least be asked:

• Are the prices exclusive or inclusive of VAT?
• Is the vacuum unit completely filterless, or is it fitted with a filter/dust bag?
• What is the capacity of the vacuum unit (airwatts, airflow, negative pressure)
• Are the dust contacts made of plastic or metal
• Does the hose have an on/off switch?
• Are and will spare parts be available?
• Is the amount of tube and auxiliary materials comparable?
• Did the supplier quote everything available or just the bare minimum?
• Does the supplier offer standard PVC pipe, or a pipe system specifically designed for the vacuum system?
• Does the supplier have its own service department?
• How many years is the guarantee?

The QA vacuum inlet is the same in size as an ES vacuum inlet. QA inlets have a straight design; ES inlets are more rounded. Both vacuum inlets fit into the same fitting kit and are therefore interchangeable. 

The hose length is chosen by you. Standard lengths are 7, 9 and 11 metres. The most frequently chosen length is 9 metres (excluding the handle). Please note that a shorter hose (9 metres is the standard) is often easier to use than a long hose. Based on the chosen hose length, you can easily determine where to place the dust contacts.

A dust bag has a capacity of 30 (!) liters. The average use is 1 dust bag per year.

Clean air ànd optimal comfort

A hose that stores itself. Always within reach and always ready for use. The hose of your AstroVac/Hide-a-Hose system disappears into the wall. Just as easily and as quickly as you take it out.

With Hide-a-Hose, you have a flexible hose at hand for vacuuming in every dust contact. Storing the hose is no longer necessary. With a simple hand movement, it disappears back into the wall in no time!

AstroVac supplies the original Hide-a-Hose materials.

Speed delivery is standard!

Delivery is extremely fast and almost always from stock. Every working day, orders are dispatched from the central warehouse according to the principle: Ordered before 2 pm? Shipped the same day.

Alternative delivery date

You can indicate if you want your order delivered on a different date and/or address.

After receiving your order, you have 14 days to return or exchange your order (in its original and undamaged packaging) without giving any reason.

Used, defective, damaged, incomplete and specially ordered materials will not be returned. In most cases, the shipping costs of returning are for your account.

Forms for the right of withdrawal and return policy can be found at the bottom of the page under the heading ‘Forms’.

Fact

Almost every central vacuum cleaning system in a home, store, office or similar application is assembled with a plastic (PVC) piping system. Plastic does not conduct and therefore becomes somewhat static during use. Because the central vacuum system is turned off automatically after use, the piping system has the opportunity to discharge itself.

Fable

It is a myth that anti-static piping systems are available, for example, in PVC or PPC. Also, there are no plastic fittings for piping systems that would not become static. It is said, but again: it is not true! Only grounded metal piping systems are able to conduct staticity immediately.

The pipes should have a large flow-through opening, and minimise the risk of clogging. Therefore, the wall thickness of the pipe should be equal to the butt edge in the fittings so that a seamless connection is created internally. The prerequisite for this is that you shorten the pipe at right angles. You can therefore use standard pipe to construct a central vacuum system, but the risk of clogging is higher. The best result is obtained by using original Better Tube with associated wide, flowing, bends and tees.

A central vacuum vacuum system may clog:

• if it is not fitted correctly (e.g. with angled bends or wrong materials)
• if materials are sucked up that absolutely do not belong in a vacuum system (debris, screws, water, etc).

In reality, it seldom happens. And remember: no vacuum system has ever clogged up from dust alone!

Do not try to use the system after you find the blockage. Continuing to use the system may only make the blockage more difficult to remove.

Feel free to call us for tips on how to fix it yourself, or to make an appointment for a service technician to come by.

Often, the central vacuum system is fitted by the installer during construction. Even the handy do-it-yourselfer has no problems with it. Your order is also accompanied by a clear Dutch-language installation manual. It includes many drawings and the helpdesk telephone number. We are available from 8 a.m. to 8 p.m. and will be happy to help you.

This is possible if the house is suitable for it. Meaning that the tubing can be hidden in, for example, an accessible crawl space. As well as in the wall, you can also install the vacuum inlets in the floor.

Our motto is; ‘can't be done, doesn't exist’. So there is a solution for your situation too!

Many times, vacuum units are stronger than you expect. But you may well have higher requirements. Or that you want to use the unit for more or other things than just vacuuming the floors in your home. If in doubt, you can always consult your supplier or us.

No problem. Make sure that the power unit can be mounted vertically.

You can, but we strongly advise you to do so in consultation with your contractor and AstroVac. This partly due to capacity and condensation risk.

For most, the biggest advantage of a central vacuum system is the clean indoor environment. After all, a portable hoover filters the air and then blows this air with ultrafine dust (microscopic dust particles) back into the room. A central vacuum system, on the other hand, filters the air, and has a connection to blow the filtered and never completely clean air outside. AstroVac's advice is therefore always to connect this return air pipe to a gable, or roof duct, if possible. Then you really get rid of the dust! Moreover, you will then produce much less noise in the room itself, as the motor noise is also discharged outside.

Don't want, can or should you exhaust air to the outside? Our units with dust bag no longer have the need to exhaust the air outside. This is due to the fact that the dust bag is also the filter. It is still desirable to discharge the air to the outside, but if this is really not possible, that's no problem either.

You can, if the crawl space is spacious, dry and well ventilated. With a wooden ground floor, this possibility is not recommended, because of the risk of air leakage.

You can easily order dust bags via our webshop and, if the parcel service does their job, they are usually delivered the very next day.

order now

As soon as our system has created your shipping label, you will receive a Track & Trace code via e-mail from the parcel service. You can use this code to track your parcel.

Didn't receive a code? We're sorry to hear that, something must have gone wrong with the parcel service. Please feel free to give us a call and we will check with you!

A VacPan is a sweeping hatch that is built into the skirting board of a kitchen. With your foot, you can open the skirting-board extractor and thus turn on your vacuum. You sweep loose dirt towards the plinth extractor, after which it is automatically sucked away.

Visible transport damage:: 

Is your order visibly damaged? Then refuse the shipment and have the carrier confirm the damage on the waybill. It is also possible that the packaging is visibly damaged, but you cannot immediately check whether the product inside is also damaged. You can then accept the shipment, but always state on the waybill that you do so ‘subject to damage’ (OVB). Is the product damaged anyway? Report the damage to AstroVac customer service within 24 hours of delivery, preferably with a digital photo of the damage.

Invisible transport damage:: 

If the transport damage is only discovered after opening the packaging, it is normally signed for good receipt where, in principle, any liability claim is rejected. In this case, you as recipient must be able to prove that the damage incurred is the fault of the carrier. Report the damage within 24 hours of delivery to AstroVac customer service, preferably with a digital photo of the damage.

The warranty on a new vacuum unit is 2 years.

Fortunately, faults with AstroVac systems are rare, but of course they can happen. The better you can describe the malfunction, the more likely it can be solved over the phone. Spare parts are always in stock. And if it is not easy, or you do not have time yourself, you can always call on our service department. In that case, please send an e-mail to info@astrovac.nl with the following details:

First name + Surname
Street + house number
Postal code + City
Phone number
Type of the unit (type plate can be found on the right at the back of the unit)
Nature/circumstances of the fault

You can also fill in the contact form at any time.

Maintain yourself

Maintenance is mainly limited to emptying and, if necessary, cleaning the unit once or twice a year. AstroVac vacuum units are fitted with carbon brushes. These maintain electrical contact with the rotating part of the motor and are therefore subject to wear. Unnecessary preventive replacement is not recommended. We will be pleased to advise you on daily maintenance and your personal maintenance plan

Have it serviced

You can also have your vacuum system maintained by AstroVac's service and maintenance service. This can be done annually in the form of a preventive maintenance contract, or once-only at an hourly rate. Our maintenance contracts can also be concluded every 2 or 3 years.

Power installations are used for long-term or continuous use (e.g. in production processes) and in larger premises where several people have to vacuum simultaneously. With a high-power installation, up to 12 people can vacuum at the same time. Power installations are also used for (explosive) hazardous substances. Would you like to know more about power installations? Feel free to contact us.