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Version 2, this page was last updated on March 29th, 2022.
We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page we tell you what information we collect when you use our website, why we collect it and how we use it to improve your user experience. This way you will understand exactly how we work.
AstroVac respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially.
Our use of collected data
Using our services
When you sign up for one of our services, we ask you to provide personal data. This data is used to perform the service. The data is stored on AstroVac's own secure servers or those of a third party.
When you send e-mail or other messages to us, we may retain those messages. Sometimes we will ask you for your personal information relevant to the situation at hand. This enables us to process your inquiries and respond to your requests. The data is stored on AstroVac's own secure servers or those of a third party.
We collect data for research purposes to better understand our customers so we can tailor our services accordingly. Read our cookie statement..
The information is not shared with third parties with the exception of web applications that we use for our website/webshop. These data will only be used for the purpose of the application and will not be further distributed. Furthermore, in some cases the information may be shared internally. Our employees are obliged to respect the confidentiality of your data. For our live chat, we use software from Smartsupp. A processing agreement has been signed with Smartupp in which agreements have been made about the use of privacy-sensitive data. AstroVac does not give Smartsupp permission to use your data for applications other than our online live chat.
On our website we show customer reviews, this data is collected by The Feedback Company. With The Feedback Company a data protection agreement is made to ensure the security of your data.
This privacy statement is tailored to the use of and features on this website. Possible adjustments and/or changes to the website can lead to changes in this privacy declaration. It is therefore advisable to consult this privacy statement regularly.
Personal data choices
We offer all visitors the opportunity to view, change, or delete any personal information currently provided to us.
Modify/unsubscribe from newsletter service
At the end of each mailing you will find the possibility to modify your data or to unsubscribe.
If you would like to update your information or have yourself removed from our files, please contact us. See contact details below.
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser.
Your data is kept within our systems in a secure manner for static purposes, for building statistics and/or research. If you complete and submit a digital form, that form will be digitally stored in our backup for 1 month. The reason for this is, that we want to be sure that your form is actually received by us. If this is not the case, we can still request your form via this back-up. You do not have to fill it in again. Information about your webshop account and your order history will be stored indefinitely, to optimize your experience on our website.
Questions and Feedback
AstroVac central vacuum systems
4823 AH Breda - The Netherlands
AstroVac is a trade name of Van Dijnsen Multitrading BV, importer of central vacuum systems since 1979.