FAQ

Here you will find answers to frequently asked questions about AstroVac products and services. Is the answer to your question not mentioned? Please contact us using the contact form or call +3176-5781581 +31 (0)76-5781581

 

This depends, among others, on the number of vacuum inlets and the required length of pipe. With the configurator you can quickly and anonymously calculate exactly within 15 seconds how much an AstroVac system will cost in your specific situation.

If you want to order a complete AstroVac system you can do so in several ways. For example, you can first order the rough construction materials (e.g. the pipe system and the fitting kits), and later order the rest (e.g. the vacuum inlets, the power unit, the hose, etc). Do you want to save money? Then choose to order everything at once! Then an attractive all-in-one discount will be deducted! package discount deducted!

The prices in the webshop are shown both including and excluding VAT. You can use the slider in the webshop to indicate how you want the prices to be displayed. Are you a private person? Then choose including VAT. Do you purchase for your company? Then choose exclusive VAT. Do you see a price in a news article or somewhere else and do you doubt whether the VAT has been included? Check the price in the webshop webshop

You can compare multiple products in the same category. Here's how you do this:

  • put a check mark next to each product you want to add to the comparison
  • click on product comparison on the left of the screen
  • click on compare

You can compare up to 8 products with each other. Does the result not fit on the screen anymore? Then use the scroll bar to scroll.

If you want to compare several systems, it is important to get clarity on what is being offered. Sometimes the differences are bigger than they seem. The following questions should at least be asked:

  • are the prices exclusive or inclusive of VAT
  • is the power unit completely filterless, or is it equipped with a filter/dust bag
  • what is the capacity of the vacuum unit (airwatts, airflow, vacuum)
  • are the vacuum inlets made of plastic or metal?
  • does the hose have an on/off switch or (even better:) electronic speed control on the handle?
  • are, and will be, spare parts available
  • is the quantity of tube and accessories comparable
  • does the supplier offer standard PVC tube, or a piping system specially developed for the vacuum system
  • does the supplier have its own service department
  • how many years is the warranty?

The QA vacuum inlet is the same in size as an ES vacuum inlet. QA inlets have a straight design; ES inlets are more rounded. Both vacuum inlets fit into the same fitting kit and are therefore interchangeable. 

The hose length is chosen by you. Standard lengths are 7, 9 and 11 meters. The most frequently chosen length is 9 meters (excluding the handle). We would like to make you aware that a shorter hose (7 meters) is often easier to use. Based on the chosen hose length you can easily determine where to place the vacuum inlets.

A dust bag has a capacity of 30 (!) liters. The average use is 1 dust bag per year.

Clean air ànd optimal comfort

Retraflex is the hose that stores itself. Always within reach and always ready for use. The hose of your AstroVac disappears into the wall. Just as easy and just as fast as you take it out.

With Retraflex, you have a flexible hose at hand for vacuuming in every wall inlet. Storing the hose is no longer necessary. With a simple hand movement it disappears back into the wall!

AstroVac supplies (note!) the original Retraflex 2 materials.

Information

Watch here the dutch Retraflex brochure and manual

Speed delivery is standard!

Delivery is super-fast and almost always directly from stock. Every working day orders are shipped from the central warehouse according to the principle: Ordered before 12:00? Delivered the next working day.

Alternative delivery date

You can indicate if you want your order to be delivered on a different date and/or at a different address.

You can pay safely at AstroVac in the following ways:

i-Deal

You choose "iDeal" during the ordering process. You can pay trusted, safe and easy online via the secure environment of your own bank. You can pay with iDeal if you have an invoice and delivery address in the Netherlands.

PayPal

You choose "PayPal" during the ordering process. PayPal acts as an intermediary for online and mobile payments between individuals, online merchants and online shops. Payments can be made from a bank account, credit card or from money received in the PayPal account. Money can also be transferred to one's own bank account via a personal PayPal account. You can pay with PayPal throughout Europe.

Bancontact

You choose "Bancontact" during the ordering process. You can pay securely, safely and easily online via the secure environment of your own bank. You can pay by Bancontact if you have an invoice and delivery address in Belgium.

Sofort Banking

You select "Sofort Banking" during the ordering process. You can pay securely, safely and easily online via the secure environment of your own bank. You can pay with Sofort Banking if you have a billing and delivery address in Germany, Austria, Switzerland or Italy.

Prepayment

You choose "prepayment" during the ordering process. Your order will be delivered after the amount has been credited to our account. If you wish, you can check that you will be contacted by telephone prior to delivery to agree on a delivery date.

Transfer the amount of the order confirmation to NL45 ABNA 0520 0824 19 in the name of Van Dijnsen Multitrading BV in Breda (The Netherlands). Always mention your order number. Other information such as BIC, IBAN, VAT and Chamber of Commerce number can be found here

Cash on delivery

You choose "cash on delivery" during the ordering process. You pay the purchase amount in cash to the GLS driver upon receipt of your order. There are no extra charges for cash on delivery. Cash on delivery is only possible in the Netherlands.

On account

his payment option is reserved for the official AstroVac dealers. After registration and approval this payment option will be released.

After receiving your order you have 14 days to return or exchange your order - preferably in the original and undamaged packaging - without giving any reason.

  1. Request an RZG number

If you want to return an item you are requested to first obtain an RZG number from the AstroVac customer service. You can do this by phone or by email. The RZG number will be sent to you by email.

  1. Indicate the RZG number

Write the RZG number on the (copy) invoice and send it along with your return shipment.

  1. Send the materials to

AstroVac central vacuum systems
Warehouse (returns department)
Zinkstraat 7
4823 AD Breda - NL

Used, defective, damaged, incomplete and special ordered materials will not be taken back. The shipping costs of the return are in most cases for your account.

Fact

Almost every central vacuum cleaning system in a home, store, office or similar application is assembled with a plastic (PVC) piping system. Plastic does not conduct and therefore becomes somewhat static during use. Because the central vacuum system is turned off automatically after use, the piping system has the opportunity to discharge itself.

Fable

It is a myth that anti-static piping systems are available, for example, in PVC or PPC. Also, there are no plastic fittings for piping systems that would not become static. It is said, but again: it is not true! Only grounded metal piping systems are able to conduct staticity immediately.

The tubing should have a large flow-through opening, and minimize the chance of clogging. Therefore, the pipe thickness must be the same as the stop edge in the fittings so that there is a seamless connection inside. A requirement for this is that you shorten pipe at right angles. You can therefore install a central vacuum system using standard pipe, but the chance of clogging is slightly higher. The best result is obtained by using original Better Tube with corresponding original long bends and tees.

A central vacuum vacuum system may clog:

  • if it is not fitted correctly (e.g. with angled bends or wrong materials)
  • if materials are sucked up that absolutely do not belong in a vacuum system (debris, screws, water, etc).

In reality, it seldom happens. And remember: no vacuum system has ever clogged up from dust alone!

If the clog is not severe, you can often remove it yourself using, for example, a de-clogging tool. If
this does not work, call Customer Service for more tips, or call a local service technician.

Often, the central vacuum system is fitted by the installer during construction. Even the handy do-it-yourselfer has no problems with it. Your order is also accompanied by a clear Dutch-language installation manual. It includes many drawings and the helpdesk telephone number. Would you like to know what is involved in installing an AstroVac central vacuum cleaning system?

Then check out the installation manual

This is possible if the house is suitable for it. Meaning that the tubing can be hidden in, for example, an accessible crawl space. As well as in the wall, you can also install the vacuum inlets in the floor.

Do you know (roughly) what you need? With the configurator you can calculate the price of an AstroVac central vacuum system yourself within 1 minute. Simple and fast. Answer the multiple choice questions and let the calculator do the rest. With the + and - button you can adjust the numbers as you wish. Useful if you still have items in stock or if you have already fitted the piping system. After filling out the form you can delete it, print it or add it to your shopping cart.

Would you like to have a custom made design? Or would you like to apply the Retraflex hose storage system? Then go to apply and upload the drawing. You can mention your preferences in the comments. You will receive a detailed quotation for the delivery of the materials, including design and material specification, within a few working days.

Most of the time, the vacuum units are more powerful than you expect. But it may well be that you have higher requirements. Or that you want to use the machine for more or other things than just vacuuming the floors in your home. In case of doubt, you can always consult your supplier or the importer.

No problem. Make sure that the power unit can be mounted vertically.

You can, but we strongly advise you to consult with the importer first. This is among others because of the capacity and the risk of condensation.

From January 2013, all AstroVac vacuum units are suitable for a hose with electronic speed control as standard. Do you have an AstroVac vacuum unit that was delivered earlier? Check with the importer whether your vacuum unit is suitable for a hose with electronic speed control. This is often easy to find out from the serial number.

Want to be sure? Then call +31 (0)76 - 5781581 and keep your serial number handy.

For most, the biggest benefit of a central vacuum system is the clean indoor environment. After all, a portable vacuum cleaner filters the air and then blows this air containing ultrafine dust (microscopic dust particles) back into the room. A central vacuum system, on the other hand, filters the air, and has a connection to exhaust the filtered and never completely clean air to the outside. AstroVac's advice is therefore to always connect this exhaust air pipe to a wall or roof outlet. Then you are really rid of your dust! In addition, you will produce much less noise in the room itself, because the motor noise will also be directed to the outside.

Don't want to, can't or aren't allowed to exhaust air to the outside? Then choose a vacuum unit with an exchangeable dust bag (from the MK series) and equip it with a high-efficiency dust bag instead of a paper one. It is then not necessary (but still possible) to create an air outlet to the outside.

You can, if the crawl space is spacious, dry and well ventilated. With a wooden ground floor, this possibility is not recommended, because of the risk of air leakage.

At your local supplier (usually your builder or installer), or directly from the importer. Dust bags are always in stock and are delivered, just like all other vacuum products, within a 2 working days.

order now

as soon as your order is sent you will receive an email with a track and trace code so you can easily follow your order here How that works.

VacPan is a sweep inlet that is built into the baseboard of a kitchen. Using your hand or foot, you can open the sweep inlet and in the mean time activate your central vacuum. You sweep loose dirt towards the VacPan and it will be automatically removed by the vacuum system.

Visible transport damage:

Is your order visibly damaged? Then refuse the shipment and have the carrier confirm the damage on the waybill. It is also possible that the packaging is visibly damaged but you cannot immediately check whether the product inside is also damaged. You can then accept the shipment but always state on the waybill that you do so 'subject to damage' (OVB). Is the product damaged anyway? Report the damage within 24 hours of delivery to AstroVac customer service, preferably with a digital photo of the damage.

Invisible transport damage:

If the transport damage is discovered only after opening the box, the product has normally been signed for as received and all claims for liability are rejected. In this case, the recipient must be able to make a plausible case that the carrier is to blame for the damage. Report the damage to AstroVac's customer service within 24 hours of delivery, preferably with a digital photo of the damage.

Customer Service:

Contact details for customer service can be found here

The warranty on a new vacuum unit is 2 years.

Luckily, malfunctions with AstroVac systems are rare, but of course it can happen. The better you can describe the malfunction, the greater the chance that it can be solved by phone. Spare parts are always in stock.

Maintain yourself

Maintenance is mainly limited to emptying and, if necessary, cleaning the unit once or twice a year. AstroVac vacuum units are equipped with carbon brushes. These maintain the electrical contact with the rotating part of the motor and are therefore subject to wear. Unnecessary preventive replacement is not recommended. Your supplier will be pleased to give you maintenance advice tailored to your installation and use.

Have it serviced

You can also have your vacuum system maintained by AstroVac's service and maintenance service. This can be done annually in the form of a preventive maintenance contract, or once-only at an hourly rate. Click here for a free quote.

Convenient?

Such an automatic robot hoover seems handy when you don't want to spend too much time on housework. You turn on the hoover robot, go to work and come back to a clean house. Or does it?

After all, a robot vacuum cleaner can:

  1. not vacuum the stairs
  2. not clean the furniture
  3. not get into corners
  4. not be used to vacuum the car
  5. remove spider webs
  6. not clean loose carpets
  7. not go around vases, cables, shoes etc.
  8. failing to distinguish between dust and pet 'accidents'
  9. frighten small children and pets
  10. consume a relatively large volume of electricity when not in use

Maintenance

A robot hoover vacuums less powerfully, but can often get under low furniture just fine. When you turn a robot on every day, you don't have to vacuum as much. The container where the dust ends up is small. Therefore, you need to empty and clean the tray after every vacuuming. The rotating parts, such as the brushes and the wheels, also need to be cleaned regularly, because hairs and dirt get stuck in them. These parts usually need to be unscrewed. Hairs can be cut off. The filter should be cleaned once a week and replaced every 1-2 months.

A robot vacuum cleaner is a gadget. A nice addition, but never a replacement.

3-phase installations are applied in case of long lasting or continuous use (e.g. in production processes) and in larger premises which need to be vacuumed by several persons simultaneously. With a 3-phase power unit you can vacuum up to 12 persons simultaneously. In addition, 3-phase machines are used with (explosive) hazardous dust. Would you like to know more about 400V installations? Then take a look at our  InDust  website.